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Privacy Policies

European Union 

Privacy Policy for customers of Heraeus Noblelight GmbH

Heraeus Noblelight GmbH, Heraeusstraße 12 - 14, 63450 Hanau, Germany operates under http://shop.heraeus-soluva.com a B2B platform (hereinafter referred to as "Heraeus Soluva Platform") for customers in Germany, Great Britain, Norway and selected countries within the EU. Heraeus may be contacted by mail at the address specified above, by telephone at +49 (0) 6181/35-4499 or by e-mail at hng-uv@heraeus.com. The Heraeus Data Protection Officer can be contacted at datenschutzbeauftragter@heraeus.com.

Background

The Heraeus Soluva Platform is a platform designed for Heraeus Noblelight GmbH to offer their products. The term "Heraeus companies" means all companies which are under the common control of Heraeus Holding GmbH. These are all companies in which Heraeus Holding GmbH holds, directly or indirectly, the majority of shares. The Heraeus Soluva Platform is operated exclusively by Heraeus Noblelight GmbH. 
As controller of the Heraeus Soluva Platform, Heraeus Noblelight GmbH is committed to comply with the General Data Protection Regulation (hereinafter shortly referred to as "GDPR"), the new German Federal Data Protection Act (Bundesdatenschutzgesetz - hereinafter shortly referred to as "BDSG") as well as further applicable data protection legislation in the EU, its member states and other relevant jurisdictions in order to protect the personal data of customers and of the persons activated by registered customers (hereinafter referred to as "Users"). This Privacy Policy is intended for customers of Heraeus and Users of the Heraeus Soluva Platform.

This Privacy Policy provides you with information of the type of personal data collected and processed by Heraeus and how Heraeus uses the personal data which are generated when you access the Heraeus Soluva Platform. This Privacy Policy applies only to the Heraeus Soluva Platform and not to any other website of Heraeus.

This Privacy Policy only applies to: Customers of Heraeus who use the Heraeus Soluva Platform.

Only commercial customers can use the Heraeus Soluva Platform, who have accepted the terms and conditions. The data thereby collected are stored by Heraeus in data centers within the EU, and Heraeus will process these data exclusively for the purpose of the customers' registration for the Heraeus Soluva Platform and for the conclusion of legal transactions with Heraeus on the Heraeus Soluva Platform or otherwise. Heraeus will transmit these data solely to other Heraeus companies which have a business relationship with the respective customer or which require these data for the initiation or conclusion of legal transactions. Heraeus will transmit such data only to Octopodo GmbH, Huyssenalle 48, 45128 Essen, Germany (hereinafter referred to as "Ocotopodo"), which will support Heraeus in providing customer service, with a focus on telephone customer service, and in answering incoming e-mail inquiries regarding Soluva® products. Heraeus will not disclose these data to third parties which are not Heraeus companies unless Heraeus is obligated to do so by law or unless such data disclosure is required to enable these third parties to assist Heraeus in the performance of its legal obligations.
By ordering the products offered on the Heraeus Soluva Platform, you have already agreed to and accept this Privacy Policy of Heraeus. Nevertheless, please read this Privacy Policy carefully before using the Heraeus Soluva Platform. By using the Heraeus Soluva Platform, you as a customer or User agree to the processing of your personal data as described herein and expressly consent to such processing.

Heraeus may modify this Privacy Policy from time to time. If you continue to use the Heraeus Soluva Platform after any modified version(s) of this Privacy Policy has been published on the Heraeus Soluva Platform, it indicates that you accept and agree to the modified terms.
Please visit the relevant page of the Heraeus Soluva Platform at regular intervals to check if any modifications of this Privacy Policy have been published.

If you do not agree with any modified versions of this Privacy Policy, you may cancel your registration effective immediately and stop concluding further legal transactions on the Heraeus Soluva Platform. Cancellation of registration will mean that you can no longer use the Heraeus Soluva Platform for any future transactions. The cancellation of your registration will not affect the validity of the legal transactions which were executed on the Heraeus Soluva Platform prior Heraeus' receipt of your cancellation. As User, you may deactivate your access at any time. Details about the deactivation you can find in the terms of use. 

1. Information Heraeus collects through the Heraeus Soluva Platform

In order to enable you to access the Heraeus Soluva Platform and to provide you with all services available on the Heraeus Soluva Platform, Heraeus collects and processes information. This information includes personal data such as first names and last names of customers and Users, their phone numbers and e-mail addresses, as well as the job title and company by whom they are employed. It may also include business information, contact details and order details which a User provides when it registers as a User. For this purpose, Heraeus uses the Azure Active Directory service of Microsoft Ireland Operations Ltd., which stores and processes your personal data in data centers within the EU on our behalf. 

2. The Use of Cookies and Your Consent

(a) Use of necessary cookies
Cookies are used on the Heraeus Customer Platform that are re-quired to ensure the proper functioning of the platform's services. They provide a secure login, good performance and ensure that the login to the platform can also be displayed on other Heraeus websites. You may choose to disable these cookies on the browser of your device, however, if you prevent these cookies from being placed by setting your browser, it will not be possible to log in and use the platform. If you wish, you can limit the storage of cookies to these necessary cookies under "Settings".

(b) Use of Google Analytics

This website (Heraeus Customer Platform) uses Google Analytics, a web analytics service provided by Google ("Google"), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. Google Analytics uses so-called "cookies", which are text files placed on your computer, to help analyze your use of the Heraeus Customer Platform. The information obtained through cookies about your use of the Heraeus Customer Platform is usually transmitted to and stored by Google on servers in the United States.

Google is certified under the EU-U.S. Privacy Shield Framework which ensures compliance with European data protection law ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).

However, due to the activated IP anonymization on the Heraeus Customer Platform, your IP address will be cut by the last three digits (the last octet) by Google within the member states of the European Union and other member states of the Treaty on the European Economic Area before it is transmitted to Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there. 

Google uses this information on behalf of the operator of the Heraeus Soluva Platform (Noblelight GmbH) in order to evaluate your use of the Heraeus Soluva Platform, to compile reports on Heraeus Soluva Platform activity, and to provide the operator of the Heraeus Soluva Platform with other services relating to the use of the Heraeus Soluva Platform and to the use of the Internet. The data retrieved in this context may be used to create pseudonymized User profiles. 

The IP address transferred from your browser will not be linked with other Google data. You may prevent the storage of cookies by selecting the appropriate system settings on your browser. You may also prevent the recording and processing by Google of data generated by cookies and data related to your use of the Website by downloading and installing the browser plug-in available at http://tools.google.com/dlpage/gaoptout?hl=en .

For further information on the use of data by Google, settings and opt-out options, please go to the following Google websites: https://www.google.com/intl/de/policies/privacy/partners (“How Google uses information from sites or apps that use our services”), http://www.google.com/policies/technologies/ads (“Advertising”), http://www.google.de/settings/ads (“Control the information Google uses to show you ads”).

By continuing to use our services and not following the steps for deactivation as described below, you consent to the collection of data on your use of the Heraeus Soluva Platform (including your shortened IP address) obtained through cookies, to the transmission of the data so collected to Google, and to the processing of this data by Google.

If you do not wish to have your personal data (including your shortened IP address) collected, used and processed, you can stop and prevent the storage of cookies by deactivating these cookies under (b) in the settings of the Heraeus Soluva Platform. To do so, click on "Settings", and change and save the configuration under "Data Privacy". 

3. Use of Payment Service Providers

(a) credit card

On our Heraeus Soluva Platform we offer payment by "credit card". The provider of this payment service is Adyen N.V., Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, The Netherlands (hereafter "Adyen"). 
With this payment method you have the possibility to pay your order by Visa or Matercard. 
The payment process is securely handled by an external site of Adyen, to fully protect your data.
After the transaction is completed, your account will be easily and securely debited with the invoice amount.
The transmission of your data to Adyen is based on art. 6 para. 1 lit. a DSVGO (consent) and art. 6 para. 1 lit. b DSVGO (processing for the fulfilment of a contract).
You have the possibility to cancel your consent to data processing at any time. Cancellation does not affect the validity of data processing operations carried out in the past.

(b) PayPal
On our Heraeus Soluva Platform we offer payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").
If you choose to pay via PayPal, the payment data you enter will be transmitted to PayPal.
The transmission of your data to PayPal is based on art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing for the performance of a contract). You have the possibility to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations carried out in the past.

(c) Sofortüberweisung
On our Heraeus Soluva Platform we offer payment by " Sofortüberweisung ". The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden).

With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately start to fulfill our obligations.

When processing payment via Sofortüberweisung, you transmit the PIN and the TAN to Sofort GmbH. During the ordering process, you will be automatically redirected to the secure payment form of Sofort GmbH. Sofortüberweisung carries out a bank transfer after a technical check of the account balance and further data to check the account coverage. Thereupon we receive the transfer credit note directly.

In addition to the PIN and the TAN, the payment data entered by you as well as personal data will be transmitted to Sofort GmbH. The data about your person are first and last name, address, telephone number(s), email address, IP address and possibly other data required for payment processing. The transmission of this data is necessary to determine your identity beyond doubt and to prevent fraud attempts.

Please note that a few banks do not yet support payment by instant bank transfer. You can obtain more information about this via the following link: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/. For more information about the stored data, please visit https://www.klarna.com/sofort/#cq-0.
The transmission of your data to Sofort GmbH is based on art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing for the fulfillment of a contract). You have the possibility to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations carried out in the past.

4. How Heraeus uses the information obtained

Heraeus uses the information obtained through the Heraeus Soluva Platform to enable you to utilize the products offered on the Heraeus Soluva Platform, to enhance your experience with the Heraeus Soluva Platform and its functions, to store your login data, to communicate with you, to enforce all service conditions or other agreements in connection with the Heraeus Soluva Platform, and to provide you with the services you have requested.
Heraeus which offer their products on the Heraeus Soluva Platform may disclose the personal data obtained by them through the Heraeus Soluva Platform to third parties who are not Heraeus companies only:

(a) For the performance of a legal obligation of Heraeus, e.g. in information to fiscal authorities;

(b) For the replies to requests from law enforcement agencies if so required by applicable law, by a court order, or by administrative regulations;

(c) In the event of the sale, merger, liquidation, dissolution, reorganization, assignment or any other transfer of the Heraeus business to which such data and information are related. In such case, Heraeus requires a purchaser to treat your personal data in accordance with Heraeus' data protection and privacy practices as set forth in this Privacy Policy and to use your personal data for the same purposes for which the information is obtained; or

(d) In situations where a person's physical safety is at risk.

Heraeus will not otherwise disclose, sell, rent or trade your personal data to third parties who are not Heraeus companies. However, Heraeus will not assume any liability for the disclosure of any personal data which you have received due to transmission errors or unauthorized access by third parties. Heraeus may disclose to reputable third parties aggregated statistics on online traffic patterns and related information which do not contain any personal data or allow any conclusions to be drawn on particular customers or Users.

5. Website access by children

This website and the services available through this website are not intended for minors (persons under the age of 18 years). They cannot be registered as customers or activated as Users of the Heraeus Customer Platform.

6. How to contact Heraeus

If you have any questions, comments or concerns about this Privacy Policy or the data protection/privacy practices or information processing of the Heraeus Customer Platform, please contact the Heraeus Data Protection Officer at datenschutzbeauftragter@heraeus.com
 

Purchases in this shop may only be made by VAT registered businesses in selected European countries. Consumers can find further information here.